Power management specialist Riello UPS has successfully launched its new online platform the Riello Hub.
Officially unveiled at major tech event IP EXPO Manchester, the new service offers customers a one-stop-shop of all information they need about the company’s power protection products.
The portal, which requires a unique login to access, contains technical information about uninterruptible power supplies, batteries, and accessories. Users have access to everything from price lists and product photos, through to technical drawings and data sheets.
Nearly 200 registered users from almost 50 companies have already signed up to use the Riello Hub. The portal also includes the unique function to track customer enquiries and leads.
“We launched the Riello Hub to give our customers a place to instantly access all of the data they need.
“It works particularly well with our reseller network, which accounts for around 60%of our sales activity because they can quickly collate the product detail they need for their customers.
“Being able to check product stock and view the live status on orders is also a major benefit for them. It also works well for the customers we deal with directly. They can see our whole product portfolio easily and access the information they need.”
– Barry Jarvis, Riello UPS’s lead for the Riello Hub
Vital Information At Your Fingertips
As well as benefiting customers, the fact all product and stock information is in one centralised place also helps the Riello UPS team quickly identify the most relevant solution.
“As a company which likes to be as self-sufficient as possible when it comes to quoting and pride ourselves on our quick turnaround, the Riello Hub has streamlined an already very easy process.”
– Peter Phillips, Operations Manager of Secure Power
Another function of the Riello Hub includes giving certified engineers access to download the latest firmware.
“The launch of the Hub underpins Riello UPS’s continued commitment to customer service in the UK.
“When you’re buying a power solution or service from us, you can be assured that you’re not only getting a premium product but that you’re getting premium customer service and can trust us to deliver.”
– Leo Craig, General Manager of Riello UPS
To find out more about Riello Hub call 0800 269 394 or email hub@riello-ups.co.uk.
